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Our mission
2-1-1 Texas, a program of the Texas Health and Human Services Commission, is committed to helping Texas citizens connect with the services they need. Whether by phone or internet, our goal is to present accurate, well-organized and easy-to-find information from over 60,000 state and local health and human services programs.

Dial 2-1-1
When you dial 2-1-1, select a language, then choose:

  • Option 1: for information on services available in your area, available 24 hours a day, 7 days a week throughout the year. Information is available in more than 90 languages. Calls are answered by HHSC 2-1-1 Texas Information and Referral Network.

  • Option 2: for information on state benefits (YourTexasBenefits.com).    Available Monday thru Friday from 8 am to 6 pm. Calls are answered by HHSC Office of Eligibility Services.

  • Option 3: to report waste, fraud, and abuse (Report).   Available Monday thru Friday from 8 am to 5 pm. Calls are answered by HHSC Office of the Inspector General.
If dialing 2-1-1 directly doesn't work on your phone, you can reach us at our toll-free number (877-541-7905). To better serve you, you will be asked for a ZIP code for the area you are seeking services. Here are a few reasons why you may need to reach us this way:

  • You use video phone relay, IP relay, Captioned phone relay or TTY relay. Just use your relay option of choice to place the call.

  • You do not live in Texas, but are calling about services available to Texans.

  • You have to dial through a PBX system that isn't programmed to handle dialing 2-1-1 but does handle toll-free dialing.

  • You live near the border of Texas, and your cell phone reaches a cell phone tower in a neighboring state.

  • Your cell phone or VoIP service doesn't reach 2-1-1 directly.

2-1-1 Texas Facebook Link

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