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Contact 2-1-1 Texas Information and Referral Network

For help or information on services in your area, please dial 2-1- 1. After selecting your language, choose option 1, or visit Search for Services. If you are calling from outside of Texas, or have technical difficulties when dialing 2-1-1 from your phone, please dial our toll free alternate access number at 1-877-541-7905. If dialing 2-1-1 directly doesn't work on your phone, you can reach us at our toll-free number (877-541-7905). To better serve you, you will be asked for a ZIP code for the area you are seeking services. Here are a few reasons why you may need to reach us this way:

*Office of Eligibility Services: For questions, information or assistance with Food Stamps, (SNAP), Medicaid (adult or children), Children's Health insurance Program (CHIP) or Temporary Assistance for Needy Families (TANF), please dial 2-1-1. After selecting your language, choose option 2 or visit the website YourTexasBenefits.com .

If you have questions or concerns about your case, or the status of your application for Medicaid, Supplemental Nutrition Assistance Program (SNAP), or Temporary Assistance to Needy Families (TANF), please contact the Customer Service centers in your area. Click here for contact list.

*Office of Ombudsman: If you have health and human services-related complaints or issues, please visit the Office of the Ombudsman website at http://www.hhs.state.tx.us/OMB/ .

If there is an emergency, dial 9-1-1.

If you are a service provider and would like to be listed in our 2-1-1 database, please contact your local Area Information Center (click here).

   
   
   
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Contact 2-1-1 by mail or email

Address: 2-1-1 Texas I&R Network
PO Box 149347, MC2077
Austin, TX 78714
 

Send email

Submit application for Medicaid, SNAP, or TANF benefits

Address: P.O. Box 14600
Midland, Texas 79711-4600
 
Fax:1-877-HHSC-TEX (1-877-447-2839)
Regional Toll-Free Numbers for Customer Service
Region Address Phone #
Region 012019 Avenue Q, Lubbock TX888-440-5688
Region 024380 Spindletop Dr., Abilene, TX866-480-2553
Region 03801 West Freeway, Grand Prairie, TX877-236-6500
Region 04302 East Rieck Rd., Tyler, TX866-480-2554
Region 05285 Liberty Street, Beaumont, TX866-480-2555
Region 065425 Polk, Houston, TX800-500-4266
Region 074616 W. Howard Lane, Suite 120, Austin, TX866-480-2556
Region 0811307 Roszell Street, San Antonio, TX877-322-3233
Region 10401 East Franklin, El Paso, TX866-480-2557
Region 112520 South I Road, Edinburg, TX866-480-2558

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